How RuteAppz Built a Bike Taxi and Parcel Delivery Platform for Metro Services

Project overview

Metro Services wanted to launch a bike taxi and parcel delivery service in Coimbatore with a business model built around flexibility for drivers.

Unlike conventional commission-based ride-hailing platforms, Metro Services planned a driver subscription model, with daily, weekly and monthly plans in place of a commission on every trip.

RuteAppz developed a customized mobility software solution to support passenger bookings, parcel delivery requests, driver subscriptions and trip estimation, with mobile apps for Android and iOS.

Business challenges

The service had to work for drivers and customers at the same time, which shaped five requirements:

• Less dependence on trip commissions. Drivers should keep their trip earnings instead of paying a share of every ride.
• Subscription-based driver access. A low-cost plan that a driver can take daily, weekly or monthly.
• Passengers and parcels in one platform. Bike taxi rides and parcel deliveries supported side by side.
• Cash transactions. No digital payment processing, while keeping bookings and trips transparent.
• A simple experience. Intuitive mobile apps for both customers and drivers.

The RuteAppz solution

RuteAppz designed and developed a custom bike taxi and parcel service platform around Metro Services' driver-centric model. Drivers subscribe to a plan instead of paying commission on trips. Customers book a ride or send a parcel from the mobile app and see a distance and time estimate. Payments stay in cash between customer and driver, outside the application.

How the model fits together

The platform connects three parts of the documented model: drivers who subscribe instead of paying commission, customers who book rides or send parcels, and cash payments that stay outside the app.

Business outcomes

What the delivered platform provides

• A subscription-based driver model with daily, weekly and monthly plans and no trip commission.
• Bike taxi and parcel delivery in a single platform.
• A cash-based payment model, with transparent booking and trip management.
• Android and iOS apps for customers and drivers, with distance and time estimates.

Intended business benefits

• Financial flexibility for drivers, without the burden of high commissions.
• Affordable rides and parcel delivery for a wide audience.
• More reliable operations through transparent trip estimates.
• A platform that can be extended as Metro Services' requirements grow.

These are the outcomes the platform was designed to support. Metro Services has not supplied performance figures for publication, so this case study makes no claims about driver numbers, booking volumes, revenue or growth.

Technology and platforms

• Mobile apps for Android and iOS.
• Driver subscription plans (daily, weekly, monthly).
• Distance and time estimation for rides and parcels.

The project brief does not specify the underlying programming languages or frameworks, so none are listed here.

Project conclusion

Metro Services set out to put drivers first: a low-cost subscription instead of trip commissions, cash payments handled outside the app, and one platform for both passenger rides and parcels. RuteAppz turned that business model into custom software with customer and driver mobile apps for Android and iOS.

Related RuteAppz solutions

• Taxi Platform: RuteAppz's white-label taxi booking and dispatch software, which can be customized for different operating models.
• Last-mile delivery software development: custom software for parcel and delivery operations.
• Taxi app development for South Africa: a separate RuteAppz offering for operators in South Africa. It is unrelated to Metro Services' market.